Air rage passenger is slapped with £85,000 airline bill by Jet2

An air rage passenger who allegedly stormed the cockpit of a Jet2 plane while screaming ‘I’m going to kill everyone’ has been slapped with an £85,000 bill by the airline.

Chloe Haines, 25, sparked hijack fears 45 minutes into the flight from Stansted to Turkey and was accused of trying to open one of the doors mid-flight.

Witnesses said she sent one flight attendant ‘flying across the plane’ before she was restrained by passengers and was arrested by police when the flight landed back at the airport.

The incident saw two RAF Typhoon fighters intercept the aircraft over Essex and guide it back to Stansted, with the jets creating a sonic boom that could be heard for miles around. 

Now Jet2 has confirmed today it has billed the Costa Express worker for £85,000 for the ‘extremely disruptive behaviour’ and said she ‘must face up to the consequences of her actions’.

Chloe Haines, 25, pictured, has been hit with an £85,000 bill by airline Jet2 over an air rage incident on a flight from Stansted to Turkey last month

Chloe Haines, 25, pictured, has been hit with an £85,000 bill by airline Jet2 over an air rage incident on a flight from Stansted to Turkey last month

Chloe Haines, 25, pictured, has been hit with an £85,000 bill by airline Jet2 over an air rage incident on a flight from Stansted to Turkey last month

Passengers were forced to hold down Haines on board the flight, pictured, after she allegedly tried to storm the cockpit, prompting the RAF to send a pair of Typhoon fighter aircraft to escort it back safely to Stansted

Passengers were forced to hold down Haines on board the flight, pictured, after she allegedly tried to storm the cockpit, prompting the RAF to send a pair of Typhoon fighter aircraft to escort it back safely to Stansted

Passengers were forced to hold down Haines on board the flight, pictured, after she allegedly tried to storm the cockpit, prompting the RAF to send a pair of Typhoon fighter aircraft to escort it back safely to Stansted

Chief executive Steve Heapy said: ‘Miss Haines’ behaviour was one of the most serious cases of disruptive passenger behaviour that we have experienced.

‘She must now face up to the consequences of her actions, and we will vigorously pursue to recover the costs that we incurred as a result of this divert, as we do with all disruptive passengers.

‘As a family friendly airline, we take an absolutely zero tolerance approach to disruptive behaviour, and we hope that this sobering incident, with its very serious consequences, provides a stark warning to others who think that they can behave in this fashion.’ 

Haines, of Maidenhead, Berkshire was arrested on suspicion of assault and endangering an aircraft and Mr Heapy confirmed Jet2 was assisting police with inquiries. 

Steven Brown (pictured), 58, who was on the flight from Stansted to Turkey on Saturday, has told how he held the 25-year-old woman down as she 'threatened to open the plane's emergency exit at 30,000ft'

Steven Brown (pictured), 58, who was on the flight from Stansted to Turkey on Saturday, has told how he held the 25-year-old woman down as she 'threatened to open the plane's emergency exit at 30,000ft'

Steven Brown (pictured), 58, who was on the flight from Stansted to Turkey on Saturday, has told how he held the 25-year-old woman down as she ‘threatened to open the plane’s emergency exit at 30,000ft’

The RAF sent two Typhoon aircraft (file picture) to intercept the flight, causing a sonic boom to be heard for miles around

The RAF sent two Typhoon aircraft (file picture) to intercept the flight, causing a sonic boom to be heard for miles around

The RAF sent two Typhoon aircraft (file picture) to intercept the flight, causing a sonic boom to be heard for miles around 

She has been an operations assistant at Costa Express since 2017 and went to Newland Girls’ School in Maidenhead.   

It was previously revealed she had been banned from the roads for 28 months for drink-driving just two weeks before the incident. 

She has also had community ordered for three assaults and been fined £450 at Slough Magistrates’ Court. 

Speaking about the incident, witness Steven Brown, from Romford, London, told the Sun: ‘She bolted to the front of the plane and threw one stewardess from one side of the aisle to the other. Another was clinging onto her but lost her grip and the woman ran towards the door.

‘She was punching, kicking and screaming at the stewards, they were trying to stop her but they had no chance.

‘She was only petite but she had the strength of a fully-grown man. The only time I’ve seen anything like that was when someone had just dropped acid, she had super strength.’

Mr Brown was helped by other passengers and crew who pinned Haines to the ground while the aircraft returned to Stansted at around 5pm. 

Passengers on board the aircraft said the woman tried to run to the front of the aircraft and storm the cockpit.

Jet 2 said in a statement: ‘We are now liaising with the relevant authorities to support their investigation, and we will not hesitate to prosecute.

‘For years we have been highlighting just how serious the consequences of disruptive passenger behaviour can be. 

‘These consequences include huge fines, lifetime bans and court action.

Essex Police confirmed they arrested the 25-year-old woman after the Jet 2 aircraft returned to Stansted around 5pm. The passenger aircraft was escorted back to the Essex airport by two RAF jets

Essex Police confirmed they arrested the 25-year-old woman after the Jet 2 aircraft returned to Stansted around 5pm. The passenger aircraft was escorted back to the Essex airport by two RAF jets

Essex Police confirmed they arrested the 25-year-old woman after the Jet 2 aircraft returned to Stansted around 5pm. The passenger aircraft was escorted back to the Essex airport by two RAF jets

‘They now also include the authorities having to scramble fighter jets to escort commercial aircraft, proof that this behaviour must stop now.’ 

Police across Essex received numerous 999 calls reporting an explosion following the sonic boom. 

The incident caused delays of up to half an hour at Stansted Airport with several aircraft forced to hold until the all-clear was given.

The Jet 2 flight between Stansted to Dalaman in Turkey left the Essex airport shortly after 4.50pm. 

It was forced to turn around shortly before it reached the Dutch coast, at 5.15pm.

The jet was then intercepted by the pair of RAF jets and escorted back to Stansted where it landed at 5.49pm.  

An 'extremely disruptive passenger' forced a Jet 2 aircraft to return to Stansted with an RAF escort today. The passenger tried to open a door of the Airbus jet as it was flying over the North Sea

An 'extremely disruptive passenger' forced a Jet 2 aircraft to return to Stansted with an RAF escort today. The passenger tried to open a door of the Airbus jet as it was flying over the North Sea

An ‘extremely disruptive passenger’ forced a Jet 2 aircraft to return to Stansted with an RAF escort today. The passenger tried to open a door of the Airbus jet as it was flying over the North Sea

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