ASDA is trialling a new scheme where shoppers can return their George clothes in an easier way.
From today, George customers can give their unwanted clothes to an Asda delivery driver when they drop off their groceries, as long as it’s still within the returns period.
The driver will take the parcel, scan it, and then give shoppers a receipt for tracking purposes.
It’s being tested in York and Milton Keynes and if the trial is successful, it could be rolled out nationwide.
You don’t have to pay extra for the service as you’ve already paid for a delivery slot when buying your groceries – which starts from £1.
The store has an 100 day returns policy for George branded items, and 30 days with non George branded items.
This policy excludes watches, jewellery, hair accessories, part assembled flat pack furniture and mattresses.
Asda said it’s launched the scheme to try and offer more flexibility to its George customers, but also makes it easier for people who can’t visit their local store, Post Office or parcel returns point.
People who don’t have a slot booked, or a branch nearby to their home, can still return their items in the normal way by signing into their account and choosing the best way to send their items back.
Emma Ford, senior director of operations development for online grocery at Asda, said: “We’re pleased to offer George.com shoppers in York and Milton Keynes the option hand back items they’re not completely happy with to our Asda Home Shopping Drivers, for a simple door-to-door delivery and returns service.
“We know that visiting a local store or collection point to send unwanted items back can be tricky if customers don’t live nearby or have the time.
“As we all get used to the ‘new normal’ online shopping is still extremely popular and this latest trial gives customers the convenience of doing everything from home.”
It’s not the only offer that Asda is running at the moment.
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