A FAMILY has claimed a new extension to their home has been ruined by B&Q paint which smells of cats’ wee.
Jenny Ballard and her husband Paul spent out more than £35,000 to create an open plan living room in the downstairs of their house.
Jenny Ballard in her new extension with the paint which she claims smells of cat wee during hot weather[/caption]
They began work in May and the job went smoothly before they decided to spend £80 on seven-and-a-half litres of “The Perfect White” by Valspar paint from B&Q.
Their builders coated the walls of the extension on a Monday but by the Friday of that week Jenny, 36, noticed a strange smell.
She initially wondered if one of her two dogs was responsible for having an accident.
But she then realised it was the paint which was reeking.
The family’s new extension before it was complete[/caption]
Jenny said the smell is like “cat wee” and becomes so unbearable when the weather is warm that the family are refusing to spend time in the room and go upstairs instead.
She’s also been too embarrassed to let friends come into the house to see the finished job which should have added significant value to their £280,000 three-bedroom semi detached home in Colchester, Essex.
She said: “The smell is unbearable – it’s so bad that none of us want to be in the room together.
“Our building work had all gone so well – it was almost too good to be true and then this happened. It’s just heartbreaking.”
They then decided to spend £80 on seven-and-a-half litres of The Perfect White by Valspar paint from B&Q for the finishing touches[/caption]
The couple, who have two children, Molly, 19, and Layla, 11, were initially left bemused as to what was causing the smell.
“The paint actually looks lovely – I can’t fault the finish but oh, that smell,” she added.
“I was checking the floor for wee but it was on the Thursday that I was cleaning the windows and my face was close to the walls that I then realised what it was.
“I told Paul and he said ‘don’t be stupid’ and we were both stood there sniffing the walls and realised what it was,”Jenny added.
The couple were initially left bemused as to what was causing the urinal smell but later decided it was the paint[/caption]
Jenny, who works as a catering manager, went back to B&Q in Colchester to complain about the product which she’d chosen because it boasts that it is scrubbable and stain resistant.
She was put on the phone to a representative of Valspar pain, which is made by B&Q, and was told that the problem occurs in about one in 100,000 jobs.
B&Q has since offered to pay £100 compensation as well as paying for the builders to return to carry out the repair work needed.
She said: “I was told that it was due to the walls being porous and the weather conditions but we painted onto new plaster and an old wall yet both smell of cats’ wee.
B&Q has since offered to pay £100 compensation as well as paying for the builders to return to carry out repair work[/caption]
‘The chap from Valspar described it is a ‘ghost smell’ – whatever that means – I think he was just hoping to spin me a line.
“It’s got to be the worst £80 we have ever spent. The extension has been ruined and £100 compensation is an insult.”
Jenny and insurance worker Paul will now have to splash out on stain blocking paint in a bid to “seal in” the smell before repainting the walls.
“It stinks from the moment you walk into the house,” she said
“The mum of one of Layla’s friends called round and I was itching to show her round the new house but I was too embarrassed to let her in because of the smell.
“We’ve tried putting a dehumidifier in the room but that doesn’t help.”
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A spokesman for B&Q said: “In very exceptional circumstances, paint may emit an unpleasant odour when used on walls that are particularly porous, and where the wall is exposed to excessive heat or direct sunlight.
“This is an issue known within the global paint industry – we are in contact with Mrs Ballard and are investigating.”