Couple who helped restrain passenger who ‘stormed cockpit’ during Jet 2 flight demand payout

A husband and wife who helped to restrain a raging woman who allegedly stormed the cockpit during a flight to Turkey while screaming ‘I’m going to kill everyone’ are demanding a payout after the airline slapped the woman with an £85,000 fine. 

Chloe Haines, 25, sparked hijack fears 45 minutes into the flight from Stansted to Turkey on June 22 and was accused of trying to open one of the doors. 

But Lorna Lucas, 52, and husband Clive, 59, who helped to strap the Costa Express worker into her seat during her tirade, were ‘disgusted’ after the airline only offered complimentary soft drinks when the flight finally reached Turkey, the Sun reported.

Lorna Lucas, 52, and husband Clive, 59, pictured above, helped to restrain 25-year-old Chloe Haines after she allegedly stormed the cockpit during a flight to Turkey while screaming 'I'm going to kill everyone'. The couple are demanding a payout after the airline slapped the woman with an £85,000 fine

Lorna Lucas, 52, and husband Clive, 59, pictured above, helped to restrain 25-year-old Chloe Haines after she allegedly stormed the cockpit during a flight to Turkey while screaming 'I'm going to kill everyone'. The couple are demanding a payout after the airline slapped the woman with an £85,000 fine

Lorna Lucas, 52, and husband Clive, 59, pictured above, helped to restrain 25-year-old Chloe Haines after she allegedly stormed the cockpit during a flight to Turkey while screaming ‘I’m going to kill everyone’. The couple are demanding a payout after the airline slapped the woman with an £85,000 fine

Ms Lucas told the Sun Online: ‘I am disgusted with Jet2 that they feel what we did was just worth a soft drink.

‘The fact they are going out for her for £85,000, a complimentary soft drink is not good enough. I would like to see some of that money go to us.’

Yesterday the airline handed Ms Haines the enormous bill for what it called the ‘extremely disruptive behaviour’ and said she ‘must face up to the consequences of her actions’, while also handing her a lifetime ban. 

Witnesses said she sent one flight attendant ‘flying across the plane’ before she was restrained by passengers and was arrested by police when the flight landed back at the airport.

The incident saw two RAF Typhoon fighters intercept the aircraft over Essex and guide it back to Stansted, with the jets creating a sonic boom that could be heard for miles around.  

Ms Lucas said that after Ms Haines was put in a row behind them during her rant, she and her husband and two other passengers decided to intervene. 

The couple, who helped to strap the Costa Express worker into her seat during her tirade, were 'disgusted' after the airline only offered complimentary soft drinks when the flight finally reached Turkey. Above: Passengers were forced to hold down Haines on board the flight

The couple, who helped to strap the Costa Express worker into her seat during her tirade, were 'disgusted' after the airline only offered complimentary soft drinks when the flight finally reached Turkey. Above: Passengers were forced to hold down Haines on board the flight

The couple, who helped to strap the Costa Express worker into her seat during her tirade, were ‘disgusted’ after the airline only offered complimentary soft drinks when the flight finally reached Turkey. Above: Passengers were forced to hold down Haines on board the flight

Chloe Haines, 25, pictured, has been hit with an £85,000 bill by airline Jet2 over an air rage incident on a flight from Stansted to Turkey last month

Chloe Haines, 25, pictured, has been hit with an £85,000 bill by airline Jet2 over an air rage incident on a flight from Stansted to Turkey last month

Chloe Haines, 25, pictured, has been hit with an £85,000 bill by airline Jet2 over an air rage incident on a flight from Stansted to Turkey last month

She said she tied her belt around her waist and held it until the plane landed. 

‘We were leaning over the back of her chair. She was kicking, she was quite cunning.’ 

But Ms Lucas said she was not happy for not being ‘recognised’ by the airline for their actions during the ‘traumatic’ incident. 

She said all the passengers who had intervened deserved some kind of ‘goodwill gesture’ and that the complimentary soft drink offer was ‘not good enough’.     

The mother-of-one said a man behind Ms Haines held her shoulders, while another woman held her hand during the 45-minute flight. 

She added the Jet2 staff were ‘too young and inexperienced’ to deal with the crisis. 

The airline have been contacted for comment by MailOnline.   

After handing Ms Haines the fine, Jet 2 chief executive Steve Heapy said: ‘Miss Haines’ behaviour was one of the most serious cases of disruptive passenger behaviour that we have experienced.

‘She must now face up to the consequences of her actions, and we will vigorously pursue to recover the costs that we incurred as a result of this divert, as we do with all disruptive passengers.

‘As a family friendly airline, we take an absolutely zero tolerance approach to disruptive behaviour, and we hope that this sobering incident, with its very serious consequences, provides a stark warning to others who think that they can behave in this fashion.’ 

Haines, of Maidenhead, Berkshire was arrested on suspicion of assault and endangering an aircraft and Mr Heapy confirmed Jet2 was assisting police with inquiries. 

Steven Brown (pictured), 58, who was on the flight from Stansted to Turkey on Saturday, has told how he held the 25-year-old woman down as she 'threatened to open the plane's emergency exit at 30,000ft'

Steven Brown (pictured), 58, who was on the flight from Stansted to Turkey on Saturday, has told how he held the 25-year-old woman down as she 'threatened to open the plane's emergency exit at 30,000ft'

Steven Brown (pictured), 58, who was on the flight from Stansted to Turkey on Saturday, has told how he held the 25-year-old woman down as she ‘threatened to open the plane’s emergency exit at 30,000ft’

The RAF sent two Typhoon aircraft (file picture) to intercept the flight, causing a sonic boom to be heard for miles around

The RAF sent two Typhoon aircraft (file picture) to intercept the flight, causing a sonic boom to be heard for miles around

The RAF sent two Typhoon aircraft (file picture) to intercept the flight, causing a sonic boom to be heard for miles around

She has been an operations assistant at Costa Express since 2017 and went to Newland Girls’ School in Maidenhead.

It was previously revealed she had been banned from the roads for 28 months for drink-driving just two weeks before the incident. 

How Jet2 are able to bill ‘disruptive passenger’ for £85,000 

Jet2 have confirmed they are billing passenger Chloe Haines for £85,000 for her ‘extremely disruptive behaviour’ on a flight last month.

They have invoiced her for the amount, which covers the costs incurred through wasted fuel, diversions and delays after the flight from Stansted to Turkey had to turn around and was escorted back to the airport by two RAF Typhoons. 

If Haines does not pay the money, Jet2 may pursue the claim through the civil courts, although the airline has not confirmed whether it will yet.

Meanwhile Haines still faces a criminal investigation over the incident having been arrested by Essex Police.

She was arrested on suspicion of assault and endangering an aircraft and was released on bail until August 21.

Police have not yet charged her with any crime but she could face defending her actions in court.

She has also had community ordered for three assaults and been fined £450 at Slough Magistrates’ Court. 

Speaking about the incident, witness Steven Brown, from Romford, London, told the Sun: ‘She bolted to the front of the plane and threw one stewardess from one side of the aisle to the other.

Another was clinging onto her but lost her grip and the woman ran towards the door.

‘She was punching, kicking and screaming at the stewards, they were trying to stop her but they had no chance.

‘She was only petite but she had the strength of a fully-grown man. The only time I’ve seen anything like that was when someone had just dropped acid, she had super strength.’

Mr Brown was helped by other passengers and crew who pinned Haines to the ground while the aircraft returned to Stansted at around 5pm. 

Passengers on board the aircraft said the woman tried to run to the front of the aircraft and storm the cockpit.

Jet 2 said in a statement: ‘We are now liaising with the relevant authorities to support their investigation, and we will not hesitate to prosecute.

‘For years we have been highlighting just how serious the consequences of disruptive passenger behaviour can be. 

‘These consequences include huge fines, lifetime bans and court action.

Essex Police confirmed they arrested the 25-year-old woman after the Jet 2 aircraft returned to Stansted around 5pm. The passenger aircraft was escorted back to the Essex airport by two RAF jets

Essex Police confirmed they arrested the 25-year-old woman after the Jet 2 aircraft returned to Stansted around 5pm. The passenger aircraft was escorted back to the Essex airport by two RAF jets

Essex Police confirmed they arrested the 25-year-old woman after the Jet 2 aircraft returned to Stansted around 5pm. The passenger aircraft was escorted back to the Essex airport by two RAF jets

‘They now also include the authorities having to scramble fighter jets to escort commercial aircraft, proof that this behaviour must stop now.’ 

Police across Essex received numerous 999 calls reporting an explosion following the sonic boom caused by the Typhoon jets. 

The incident caused delays of up to half an hour at Stansted Airport with several aircraft forced to hold until the all-clear was given.

The Jet 2 flight between Stansted to Dalaman in Turkey left the Essex airport shortly after 4.50pm. 

It was forced to turn around shortly before it reached the Dutch coast, at 5.15pm.

The jet was then intercepted by the pair of RAF jets and escorted back to Stansted where it landed at 5.49pm.  

An 'extremely disruptive passenger' forced a Jet 2 aircraft to return to Stansted with an RAF escort. The passenger tried to open a door of the Airbus jet as it was flying over the North Sea. Pictured: File photo

An 'extremely disruptive passenger' forced a Jet 2 aircraft to return to Stansted with an RAF escort. The passenger tried to open a door of the Airbus jet as it was flying over the North Sea. Pictured: File photo

An ‘extremely disruptive passenger’ forced a Jet 2 aircraft to return to Stansted with an RAF escort. The passenger tried to open a door of the Airbus jet as it was flying over the North Sea. Pictured: File photo

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