Ex-hotel manager reveals the industries secrets – including why they’ll never say your room number out loud

THE hotel industry is full of secrets, from covering up for the guests and even protecting their own – they often keep their insider knowledge to themselves. 

However, ex-hotel employee Janessa Richard has spilled the beans in a series of fun and candid TikTok videos. 


Janessa Richards, an ex-hotel employee, claims their top secrets[/caption]

Here, we have compiled together her top secrets she claims for hotels.


Getty – Contributor

They will never say your room number out loud[/caption]

She firstly starts it off by saying that they are legally not allowed to say your room number out loud. 

Janessa says: “Which is why we will usually write it on an envelope, pass it to you and tell you “this is your room number”.



She also explains how to get a free upgrade[/caption]

She also points out that if the employee “likes you” they can upgrade you to a better room or suite at no extra cost, if there’s any available.

Janessa adds: “Different hotel brands have different policies when it comes to upgrading their guests. 

“The hotel I worked at didn’t really care, as long as we had the availability we were allowed to.

“I did have some guests who asked for free upgrades, if they were nice I’d give it to them, if they weren’t I’d lie and tell them we didn’t have any suites available.”


Getty – Contributor

Make sure you get the breakfast your deserve[/caption]

And she also touches on breakfast rules as well, by saying: “If your breakfast is included in your stay but you’re leaving before breakfast start time, you can always ask the staff if they can make a little ‘to-go’ bag with a few items in it.”



Janessa also revealed a secret about the duvet covers[/caption]

Most hotels do not wash their duvets/comforters in between guests. Janessa claims.

She adds: “They wash them maybe once a year which is really freaking gross.

“So, the first thing you wanna do when you walk into your room – don’t go lay down on your bed, take the duvet off!”



Be aware of the the glasses and cups[/caption]

Janessa claims that almost every standard room that you book comes with a water bottle and drinking glasses. 

She says: “I would not recommend drinking from those glasses as most of the time they’re not changed in between guests as long as they look ‘clean’.”



Directly head to the hotels site[/caption]

Always book directly with the hotel 

Janessa says: “We ALWAYS recommend booking through the hotel directly. If you book through a 3rd party, your room and room type are not actually guaranteed.”



Be wary of where you take your shoes off[/caption]

And never walk barefoot on the carpet, Janessa claims. 

She adds: “They are unbelievingly gross. They get vacuumed between guests but are rarely ever washed and deep cleaned.”



Hotel staff see a lot from the guests they keep a secret[/caption]

There are a lot of shady things that happen in hotels.

Janessa says: “We once had an “escort company” rent out a room and bring men in. We had to call the cops, things got crazy.”


Getty – Contributor

She also told their bathroom secrets too[/caption]

Janessa claims they do not change the toilet paper rolls in between guests. 

She says: “If there’s paper left on the roll, they’ll leave it and fold the end to make it look pretty.”

A former hotel worker revealed how to get a free upgrade when at a hotel.

However, a B&B owner explained why you should never trust the pictures on a website – and if they miss the bathroom, its a big no-no.

And here , hotel workers share grim secrets – including what never gets cleaned and guests giving birth in the rooms


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