Facebook, Instagram & WhatsApp crashed after ‘bungled server update’ as staff manually reset system to fix 7-hour outage

FACEBOOK, Instagram and WhatsApp crashed after a “bungled server update” as staff manually reset the system to fix the seven-hour outage, an expert has claim.

Millions of Brits were left in the dark when the social media apps went down in Facebook’s worst global outage since 2008 reports said.

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Facebook Instagram and WhatsApp crashed[/caption]

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Billionaire Mark Zuckerberg last night halted the sale of his Facebook stock[/caption]

While the social media firm has not given an official reason for the outage, one expert claimed “an internal staff error” took the site off the internet.

Insiders have also claimed Facebook’s internal systems were shut down, leaving staff unable to access the firm’s California head office due to frozen key cards.

The company’s staff quickly filled data centres to reset the system themselves, MailOnline reports.

Problems with the services, which are all owned by Facebook, began around 4.45pm BST (11.45am ET), according to online outage trackers, while, the Twitter situation emerged a few hours later.

At around 11.15pm BST Facebook and Instagram were back up and running for many users.

Facebook said in a statement on Twitter: “To the huge community of people and businesses around the world who depend on us: we’re sorry.

“We’ve been working hard to restore access to our apps and services and are happy to report they are coming back online now. Thank you for bearing with us.”

There were also reports of WhatsApp returning for some.

A total of 43 per cent of users experienced issues with WhatsApp – with 27 per cent saying they were unable to send messages.

It’s still unclear what caused the outages.

Hundreds of thousands of people reported issues with the social networking apps on the website DownDetector.

🔵 Read our Facebook down live blog for the latest updates

GoogleAmazon, Spectrum, Verizon, TwitterSnapchatTikTokAppleTelegram, and Cricket Wireless were also reporting outages. It’s not immediately clear if all of these tech issues are connected.

Tinder was also reported to be experiencing issues as of 3.37pm ET, Downdetector reported, leaving singletons in the lurch, while Twitter users were also apparently affected from around 3.29pm ET.

Many people are or were unable to access the smartphone apps and websites of the hugely popular services. Gmail outages were also reported within the past hour but the company didn’t detect any.

Gmail said “there are no disruptions with Gmail” in response to reports of an outage on Twitter shortly after 4pm ET.

Those attempting to open the sites on a desktop were reportingly being met with a black, white page and a message that reads “500 server error.”

The iOS and Android versions of the Instagram and Facebook apps opened but would not load users’ feeds or show them new content.

WhatsApp messages were not reaching their recipients, with sent texts sitting with a clock icon next to them to indicate that they haven’t been dispatched.

Billionaire Mark Zuckerberg last night halted the sale of his Facebook stock after the company’s value collapsed last year.

The controversial 34-year-old has seen his company fall from grace, and failed to sell a single share in the last three months of 2018.

Back in September 2017, Zuck promised to flog between 35million and 75million of his Facebook shares over 18 months.

It was part of a promise to give away most of his fortune, which requires converting stocks to hard cash.

Since then, he’s sold about 30.4million shares worth roughly $5.6billion (£4.4billion).

But Bloomberg says that the Facebook CEO has stopped selling shares after 2018 saw Facebook’s worth plummet.

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