Girl with Down’s Syndrome in tears after Flip Out staff ‘say she can’t go on trampolines’

A mother of a ten-year-old girl with Down’s Syndrome claims her daughter was left in tears after she was refused entry into a trampoline park.

Lisa Henry, 29, claims her daughter Dana was devastated after being told on a family day out with sister Ava, eight, to Flip Out, in Glasgow, that she could not use the equipment.

Ms Henry, from Ayrshire, Scotland, claimed she told staff before the family’s arrival that her daughter had Down’s Syndrome and asked if she would be allowed on the trampolines with a carer.

Lisa Henry, 29, claims her daughter Dana, pictured, was devastated after being told on a family day out with sister Ava, eight, to Flip Out trampolining park, in Glasgow, that she could not use the equipment

Lisa Henry, 29, claims her daughter Dana, pictured, was devastated after being told on a family day out with sister Ava, eight, to Flip Out trampolining park, in Glasgow, that she could not use the equipment

Lisa Henry, 29, claims her daughter Dana, pictured, was devastated after being told on a family day out with sister Ava, eight, to Flip Out trampolining park, in Glasgow, that she could not use the equipment

She said she was told by Flip Out staff that neither would be a problem and had taken her daughters to the park in the past, the Daily Record reported. 

However, when the family arrived, Ms Henry claimed that she was told by a member of staff that Dana, who is a gymnast at Irvine Newtown gymnastics in Dreghorn, North Ayrshire, would not be able to use the equipment. 

Ms Henry tried to speak to staff about her daughter’s condition, but said they were ‘not in the slightest bit interested’. 

Ms Henry, from Ayrshire, Scotland, claimed she told staff before the family's arrival that her daughter had Down's Syndrome and asked if she would be allowed on the trampolines with a carer

Ms Henry, from Ayrshire, Scotland, claimed she told staff before the family's arrival that her daughter had Down's Syndrome and asked if she would be allowed on the trampolines with a carer

Ms Henry, from Ayrshire, Scotland, claimed she told staff before the family’s arrival that her daughter had Down’s Syndrome and asked if she would be allowed on the trampolines with a carer

The mother-of-two said that the family were served by a male member of staff who ‘was gone for approximately five minutes’ after seeing her daughters.

She said they were then asked to go to the manager’s office and was told that Dana’s Down’s Syndrome meant that she could not take part. 

‘The manager said: “Sorry we notice your daughter has Down’s syndrome and the policy that has come in means she won’t be able to take part,”‘ she said. 

‘As I stood there I felt like my heart was ripped out with my daughter at my feet and she started sobbing,’ she added.

People with Down’s Syndrome who want to participate in gymnastics require a medical screening and approval under requirements issued by the British Gymnastics Association. 

Ms Henry said she then tried to clarify her daughter’s condition and explained that she was ‘registered under the British gymnasium and is more than able’.  

But she said the manager refused to let Dana get on the trampolines because ‘his mind was made up’. 

The family were then taken to reception and given a refund.

‘I was totally heartbroken,’ she added and claimed that, rather than being taken to one side to be told away from her daughter, Dana ‘heard everything’. 

She said that Flip Out staff have since failed to resolve the the situation and said she had to call the firm four times before they responded. 

However, when the family arrived at Flip Out (pictured), Ms Henry claimed that she was told by a member of staff that Dana, who is a gymnast at Irvine Newtown gymnastics in Dreghorn, North Ayrshire, would not be able to use the equipment

However, when the family arrived at Flip Out (pictured), Ms Henry claimed that she was told by a member of staff that Dana, who is a gymnast at Irvine Newtown gymnastics in Dreghorn, North Ayrshire, would not be able to use the equipment

However, when the family arrived at Flip Out (pictured), Ms Henry claimed that she was told by a member of staff that Dana, who is a gymnast at Irvine Newtown gymnastics in Dreghorn, North Ayrshire, would not be able to use the equipment

A Flip Out spokesman apologised for the ‘misunderstanding’ and stressed that their policy ‘follows the advice given from the Down-syndrome.org website and the British Gymnastics Association which strongly recommends screening before any trampolining activities for people with Down-Syndrome.

‘We then require a GP’s approval letter confirming the participant is safe to take part in trampolining activities,’ they added. 

The firm invited the family to return as a ‘treat’ and said they had ‘put on additional training’ to ‘further increase awareness.’

MailOnline has approached Flip Out directly for comment.  

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