HSBC‘s online banking system has crashed this morning, leaving customers unable to access their accounts.
According to Down Detector, which monitors website outages, hundreds of users began experiencing issues at around 9:30 BST.
A number of people have taken to social media to express their frustration, saying they’re having trouble logging in both online and through the HSBCnet app.
HSBC’s online banking system appears to have crashed this morning, leaving customers unable to access their accounts
According to Down Detector, which monitors website outages, hundreds of users began experiencing issues at around 9:30 BST
One wrote on Twitter: ‘Is HSBCnet broken? We’re not able to log in!’
Another added: ‘Is there a problem with HSBCnet this morning? I am unable to logon anywhere…’
One user, Christina Sleight, tweeted: ‘Is HSBCnet down?’
HSBC acknowledged the problem but said it was only affecting HSBCnet and not retails customers.
A spokesman said: ‘The account access issues seen by some business customers lasted for less than half an hour, though some intermittent issues remain so customers may have to retry. We are working to resolve these residual issues.
‘We apologise for any inconvenience caused.’
This Down Detector map shows the areas of the UK where HSBC customers are having issues
Down Detector gets network status updates from various sources including social media and reports submitted to its website.
Reports started to surge at around 9am on Monday morning, peaking at around 280 at about 10:30am.
The majority of issues reported – 63 per cent – relate to online banking, while a further 31 per cent are specifically about an inability to log in.