A MUM-of-two was left terrified and “unable to sleep” after a hotel bathroom ceiling collapsed just moments after she left the room with her nine-month-old baby.
Jodie Woodham was on a £4,000 Thomas Cook holiday in Menorca with her family when the ceiling cladding fell.
Jodie was staying at the Thomas Cook-owned SunConnect Los Delfines hotel, along with her partner Jason, her two daughters Rosie, three, and Holly, nine months, as well as her parents.
She had just finished bathing Holly that evening, and was putting her on the bed, when she heard an “almighty explosion”.
The graphic designer explained: “I had just taken the baby out of the bath and put her on the bed when I heard the bang.”
Jodie told Sun Online Travel how her baby was screaming and she was fearing for her life but she decided to check what had happened.
She said: “I looked in the bathroom to see the whole of the bathroom ceiling had fallen in.
“Electrical wires and plumbing were exposed and the cladding had fallen down.”
Jodie, shocked and shaken, instinctively grabbed her baby and ran out the room for help.
She said: “I didn’t know what caused the ceiling to cave in, I just wanted to get my baby to safety.”
After running next door to her parents, who were looking after her daughter Rosie, she also ran to get her partner from the pool.
Jodie claimed that her mum rang reception, who were “very laid back” when the family told them what happened, before maintenance crew later came to clear the debris.
The manager apologised, and initially offered them rooms on the second floor with no lift access – something not suitable for the family with two young kids.
They were eventually given a room next door, as well as a day trip to the zoo – something they didn’t want as they were in “no fit state” to go out after the shock.
While her partner remained calm, she admitted her parents “went berserk” over how the situation was handled.
Jodie explained: “We tried to get on with our holiday and forget about it but we couldn’t forget how close it was to my baby.
“The thought of what would have happened to her should she have been in the bath that evening like all the others on that holiday is causing me anxiety to the point I am struggling to sleep.
“My three-year-old wanted to have a bath in my mum’s room that night – if she hadn’t, she would have been in there.”
She also slammed the holiday provider after the Thomas Cook rep failed to meet them to discuss the situation, and simply sent a fruit bowl with an apology note.
They were staying in the SunConnect Los Delfines in Menorca[/caption]
The family were unable to enjoy the rest of the holiday as they were left “trying to deal with what happened and how lucky they were”.
Jodie added: “My parents’ holiday was also ruined by the event.
“I was so upset and disappointed with the manager and the rep.”
She added: “Myself and my daughter are still trying to deal with the shock, which has me awake at night and her screaming at the slightest noise.
“I’m having to to see a doctor to discuss my sleep and advice on how to put my young child’s mind at rest.”
After complaining to Thomas Cook, she was offered just £178.77 in compensation, which they said was “non-negotiable”.
However, Jodie said the issue has gone “beyond money”.
The family have since contacted ABTA.
A Thomas Cook spokesperson told Sun Online Travel: “As soon as the customers reported the bathroom ceiling the hotel offered them an upgrade to a different room, a day out and complimentary private airport transfer by way of apology.
“On their return our customer service team offered a further gesture of goodwill.
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“Our customers’ health and safety is always our first priority and we are very sorry for any concern this caused the family.”
Last year, a family’s TUI holiday was ruined after the ceiling collapsed on their holiday in Mexico.
Another family said they were horrified during their holiday after finding “teens taking drugs and having sex in the pool”.