Natwest online and mobile banking goes down

Millions of RBS, NatWest and Ulster Bank customers are today locked out of online banking and also unable to take out cash.

The high street giants, who are part of the same banking group, have been forced to apologise for the systems failure that locked out millions of customers. 

Their Twitter feeds and phone lines have been inundated with complaints from people demanding to know when it will be fixed.

Many said it was their payday but they were unable settle bills or the rent today and some were warned to clear their overdrafts but can’t get online to do it. 

Some have pledged to go elsewhere after being unable to access their accounts or cash from ATMs.

Lau Mahar tweeted: ‘Of all the days to go down… it’s payday! Please can you tell me when I can access my account to pay my bills etc. Soon is not good enough!’.

@NikNaks222 wrote: ‘Is there any other way I can make a transfer to another account as I need to pay the rent?’

NatWest's internet banking and app went down today leaving millions without access to their accounts

NatWest's internet banking and app went down today leaving millions without access to their accounts

NatWest’s internet banking and app went down today leaving millions without access to their accounts

This customer has been warned she will face fees unless her overdraft is cleared - but could not get into her account

This customer has been warned she will face fees unless her overdraft is cleared - but could not get into her account

This customer has been warned she will face fees unless her overdraft is cleared – but could not get into her account

Customers said they couldn't get their money on payday, couldn't pay bills and also couldn't take out cash

Customers said they couldn't get their money on payday, couldn't pay bills and also couldn't take out cash

Customers said they couldn’t get their money on payday, couldn’t pay bills and also couldn’t take out cash

Emma Foley said: ‘I need to transfer money over to pay my bills are you going to pay my late payment charge? Any ideas when this will be resolved’.

@Taio101 said: ‘I haven’t been able to access my account via the app and your website seems to be down too’.

NatWest apologised after users of its online banking services were left locked out of their accounts.

In a statement sent to customers the bank said: ‘We are sorry if you are having trouble getting into our online banking or mobile app.

‘We are working hard to resolve the issue. You can still access your account through telephone banking or alternatively you can visit one of our ATMs.’

Royal Bank of Scotland has confirmed that all of its consumer brands – which also includes Ulster Bank – are facing service outages for mobile and online banking.

RBS said: ‘We are aware that customers are currently experiencing issues logging into their online and mobile banking accounts.

‘We would like to apologise for the inconvenience. We are aware of the problem and are working to fix the issue.

‘Customers can still use ATMs and telephone banking.’

The glitch came a day after some Barclays customers were left struggling to log in to their accounts due to a technical problem.

Millions of Barclays customers were locked out of their accounts yesterday when the bank’s online, mobile and telephone systems crashed.

Account holders have been complaining on twitter that the service has been down since around 10am this morning. Customers say they cannot get the Barclay’s homepage to load meaning there is no access to their online account portal

Furious customers slammed Barclays for the customer service following the outtage

Furious customers slammed Barclays for the customer service following the outtage

Furious customers slammed Barclays for the customer service following the outtage

Users complained they were unable to log in for most of the day, leaving them unable to pay bills or transfer money.

They also faced problems in branches, where some systems were down and cash machines allowing people to withdraw larger amounts of money were not working.

The latest fiasco to hit the banking industry comes after TSB’s computer system meltdown earlier this year left customers facing disruption for weeks.

 

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