TSB customers wrongly told to urgently top-up accounts in the latest blunder by the bank

CUSTOMERS with TSB have received texts wrongly telling them they don’t have enough money in their accounts to make payments in the latest blunder by the bank.

The texts warn people they could be charged for making payments they don’t have funds for – despite being in credit.

TSB customers have been wrongly told they need to top up their accounts
TSB customers have been wrongly told they need to top up their accounts in texts
Alamy

TSB has admitted that a “small number” of its customers have received the texts in error.

The messages sent to customers last week vary but they wrongly tell the recipients that they need to top up their accounts because they are over limit.

They say that they need to pay in money by a certain time to cover payments they are due to make otherwise they could be charged.

Worried customers said when they went to check their accounts after receiving the message, their account was actually in credit.

What should I do if I've received a text from TSB?

HERE'S what to do if you've received one of the texts sent in error by TSB:

  • Don’t assume it’s a scam or that it’s one of the error messages, as it could be a genuine warning.
  • Don’t follow any link in a text sent to you as this could be fraudsters trying to take hold of your account. Instead, visit the TSB website or use the app and log in with your secure information to check your account to see if you are in credit.
  • If you’re in credit, ring TSB’s official customer service helpline on 0345 975 8758 to make TSB aware you have received one of these texts. Make a note of any charges you incur by calling them as you could be able to claim these back.

Some suspected it was a scam – but TSB has confirmed it mistakenly sent out the texts.

Customer Tammy Patterson wrote on Twitter that she had received four of the messages in one week.

Martin O’Neill added: “Panicked this morning when I got this txt from @TSB on way to work. Only a few days after payday.

“Had the correct account number and no URL/link so not phishing. Of course immediately logged into my account to find balance as should be.”

A TSB spokesman told The Sun it is launching a full investigation into the error.

A spokesman told The Sun: “We’re aware that a small number of customers have received a limit text alert from us when their account is in credit.

“We’re working as hard and as fast as we can to resolve the issue and apologise for any inconvenience or confusion this may cause.”

The error messages are the latest in a catalogue of mistakes by the beleaguered bank.

Two weeks ago, customers were locked out of their accounts on payday because of a technical glitch – the second time in one month it had happened.

And in May, TSB suffered from what has been described as the “biggest IT disaster in British banking history” which left thousands of customer accounts open to fraud.


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