What is the debit card glitch, when did it happen and have I been charged twice?

THOUSANDS of people across the UK were hit with double charges on their debit cards after a terminal error took their money twice.

While money came out of bank accounts twice, the error meant only one transaction showed up on receipts. Here’s more on what’s happened.

If you used your debit card on August 29, you should check if you have been charged twice
Getty – Contributor

What is the debit card glitch and when did it happen?

On August 29, 2018 thousands of Brits were hit with double charges to their debit cards following an error with Cardnet terminals, which are used in many outlets.

Cardnet is a joint venture between Lloyds Bank and First Data.

The company, which processes card payments in shops and restaurants, has admitted that some card terminals took duplicate payments due to a computer glitch.

The majority of affected transactions involved Visa debit cards.

Have I been charged twice?

Lloyds Banking Group claims less than five per cent of Cardnet machines were affected by the error.

The bank has confirmed that all those affected will be refunded within ten days.

Businesses affected have responded claiming the problem lay with the card processing data firm and was not the fault of individual banks or businesses.

To check if you have been affected, it is best to look at your bank statements for any errors.

Refunds will be issued automatically but customers are also advised to double check their own records and to contact their bank if there are any errors.

What has Lloyds Banking Group said?

A Lloyds Banking Group spokesperson said: “A small number of transactions processed last Thursday by Cardnet were duplicated.

“Action has been taken to rectify this situation as quickly as possible and we apologise for any inconvenience caused.”

According to information on its website, Cardnet handles more than 1.2 billion transactions every year.

It claims their system makes it “easy for merchants to accept card transactions online, in person or by phone”.


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